Privacy Policy

3. Special category data

Information about your dog’s health or behaviour is treated as confidential and is only collected where necessary to:

• deliver our services safely

• meet welfare and safety requirements

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This information is provided voluntarily by you.

4. How we use your information

We use your personal data to:

• Manage bookings and deliver our services

• Communicate with you about sessions, changes, or enquiries

• Process payments and refunds

• Ensure the safety and wellbeing of dogs and participants

• Meet legal and regulatory obligations

• Improve our services and website

We do not use your data for automated decision-making or profiling.

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5. Legal basis for processing

We process your personal data under the following legal bases:

• Contract – to provide services you have booked

• Legitimate interests – to operate and improve our business safely and effectively

• Legal obligation – where required by law

• Consent – where you have explicitly provided it (e.g. marketing communications)

6. Who we share your data with

We only share your data where necessary, including with:

• Booking and website platforms (e.g. Wix)

• Payment providers (e.g. PayPal)

• Professional advisers where legally required

• With your explicit written consent, we may share relevant information with your dog’s veterinary surgeon where this is necessary to:
  – ensure training-related activities are appropriate for any known or suspected health conditions; and/or
  – share an observation about your dog’s health or wellbeing that we believe you and your vet may wish to discuss further.

All third parties are required to handle your data securely and in line with data protection laws.

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We do not sell your personal data.

7. How we store and protect your data

• Personal data is stored securely using password-protected systems

• Access is limited to authorised persons only

• We retain personal data only for as long as necessary for business, legal, or insurance purposes